Shipping policy
Shipping Policy
Where we ship
We currently ship to the 48 contiguous United States and Washington, D.C. only. We don't ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international addresses at this time.
Shipping cost
Standard shipping is free on every order.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).
Delivery times
Our products ship directly from our supplier partners' warehouses, so delivery times vary by item. Typical estimates after processing:
- Car stairs, ramps, seat extenders and heated bowls: about 5–10 business days
- Orthopedic beds and elevated cots: about 7–14 business days
- Harnesses, leashes, balls and floating bowls: about 10–20 business days
These are estimates, not guarantees. Carrier delays, weather and holidays can add time. Each product page also shows its own estimate.
Multiple packages
If you order several items, they may arrive in separate packages on different days. You won't be charged extra for this.
Tracking
When your order ships, we'll email you a tracking number. Tracking can take 1–3 days to show updates after you receive it. See our Track Order page for help.
Lost or damaged packages
If tracking shows no movement for 10 business days, or your package arrives damaged, email ssp67512@gmail.com with your order number and we'll help resolve it. Please check that your shipping address is correct at checkout. We can't be responsible for packages sent to an incorrect address entered by the customer.